The emergency call is the part you're already good at. What happens in the six hours after you leave is the part that pays for the truck: whether that homeowner tells anyone about you, whether the water heater quote you left on the kitchen counter ever gets a call back, and whether the next burst pipe in that street goes to you or to whoever Google shows first.
Free for 14 days. No credit card.
The plumbing version of revenue leakage
Nobody follows up on the quote. You price a $4,800 water heater replacement, hand over a folder, and hear nothing. Two weeks later the customer calls someone else because nobody broke the silence. Your pipeline is sitting in a glove compartment.
One upset customer reaches a whole street. A 1-star review about mud tracked across a hallway, a missed arrival window, or a repair that failed in three weeks doesn't cost you one job. It costs you the neighbors who read it while they were looking for your number.
Emergency work distorts your reputation. After-hours calls come from customers in bad situations at the worst possible moment. If you're only asking for feedback when it's convenient, your rating reflects your 2am calls instead of your best work.
You don't know which plumber is building the business. One of your guys gets asked for by name. Another gets callbacks you only hear about from an angry voice on the phone. That difference is measurable, and right now nobody measures it.
The quote you already sent is your best lead
SERVNORA's Recovery Score ranks open estimates by how likely they are to still close and what they're worth, so the follow-up list orders itself. A repipe sitting at day 24 shows up at the top instead of in a pile with a $90 drain cleaning.
Won/Lost tracking shows which quotes close and which ones died quietly, which is the only honest way to know whether your pricing, your timing, or your follow-up is the problem. Recovered revenue lands in the same dashboard, so you can tell a busy month from a good one.
What happens after they tap the link
The feedback request goes out when you say it should: after a delay you choose, outside your quiet hours, with a per-customer cooldown and a daily cap. Customers answer one rating.
Five stars buys a thank-you and a Google review invitation. Three stars triggers a follow-up. One or two opens a recovery case, tags the job and the plumber who did it, and puts it in front of your team while the customer is still choosing whether to post publicly. Every answer lands in one queue with who was invited, who clicked, and who never responded.
Built for how plumbing companies actually run
| Capability | What it does for a plumbing shop |
|---|---|
| Recovery Cases & Unhappy Customer Detection | Turns a low rating into an assigned case with the job and plumber attached, so somebody owns the callback. |
| Estimate Recovery | Keeps repipes, water heaters, and sewer jobs from aging out of your follow-up list unnoticed. |
| Review Opportunities | Shows invited, clicked, and lapsed so you know who to nudge without exporting anything. |
| Technician Scorecards | Feedback per plumber, including the jobs that went sideways and the customers who asked for them back. |
| SMS and email feedback requests | Text reaches a customer standing in their own kitchen after the job; email covers the ones who ignore SMS. |
| Advanced recovery analytics | Open, recovered, and lost in one view, with trends you can put in front of a partner. |
Pricing
Same four plans for every trade, and the trial is free.
| Plan | Price | What it's for |
|---|---|---|
| Starter | $99/mo ($79/mo annual) | Solo plumbers and small shops. 100 feedback requests a month, email requests, up to 3 team members. |
| Growth | $199/mo ($159/mo annual) | Busy shops sending 500 requests a month by SMS and email, with Jobber sync and unlimited team members. |
| Scale | $349/mo ($279/mo annual) | Multi-truck operations. 1,500 requests a month, advanced analytics, webhooks, priority onboarding. |
| Enterprise | Custom | Custom volume, API access, and a named account manager. Talk to sales. |
See every feature on each plan →
Questions plumbers ask
Will this survive my busiest week?
It runs on job completion. You mark a job done the way you already do, the request queues, and the quiet-hours and daily-cap rules keep you from texting a customer at 6am or hitting the same person twice in a week.
Can I see who's causing the complaints?
Technician Scorecards tie every rating to the job and the plumber. When one name keeps showing up on 1- and 2-star feedback, that's a conversation with evidence behind it rather than a guess.
Does it integrate with Jobber?
Yes, on Growth and above, syncing estimates and customers both ways. Starter imports from CSV.
How long does setup take?
One afternoon: import your customers, write your feedback message, set your sending window, and turn it on. There's no hardware and nothing for your customers to install.
What happens when the trial ends?
You pick a plan or you stop. No card was taken, nothing auto-renews, and you can cancel from settings.
The next emergency in your service area is already searching
Whose reviews they read decides whose phone they ring. Every job you finish from today forward can either add to that answer or leave it to chance.
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