Effective Date: September 2, 2026 · Version 1.0
This Privacy Policy explains how SERVNORA collects, uses, and protects information when you use the SERVNORA service (the “Service”).
This policy covers two categories of information: (A) information SERVNORA collects from its own users, and (B) information that business customers submit to SERVNORA about their own customers.
When you create an account, we collect:
We store configuration data you provide, including:
Business customers submit information about their own customers, including:
This information is submitted by the business customer and is processed by SERVNORA according to the business customer’s instructions.
When SMS functionality is used, we store:
We automatically collect:
Payment processing is handled by our payment provider. We store:
We use information to:
SERVNORA does not use identifiable customer data for advertising or sell personal information to third parties.
Customer Data is information that a business customer submits to SERVNORA about its own customers. The business customer determines the purpose and means of processing this data. SERVNORA processes it according to the customer’s instructions and applicable agreements.
SERVNORA Data is information that SERVNORA collects directly from its own users, such as account information, usage data, and technical logs. SERVNORA is the controller of this information.
We may share information with:
We do not sell personal information. We do not share Customer Data with other SERVNORA customers.
SERVNORA uses third-party subprocessors to provide the Service. For a current list of subprocessors, see our Subprocessor Disclosure.
SERVNORA maintains administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, or disclosure. These include:
No method of transmission or storage is completely secure. While we strive to protect information, we cannot guarantee absolute security.
We retain information for as long as necessary to:
Account data is retained for the duration of the subscription. After account deletion or termination, data is deleted within a reasonable period, except where retention is required by applicable law or for compliance purposes.
Opt-out records are retained indefinitely to prevent future messaging to opted-out recipients, as required by applicable telecommunications law.
Audit logs are retained for the duration of the account to support security and compliance requirements.
When a business customer deletes a customer record:
When a business customer cancels their account, SERVNORA will make data available for export for a reasonable period, after which data is deleted as described above.
SERVNORA uses the following types of cookies:
SERVNORA does not currently use advertising cookies, third-party analytics tracking, or session recording tools on the public website or authenticated application.
If SERVNORA adds analytics or tracking tools in the future, this section will be updated to disclose them. Any such tools will be used only for legitimate business purposes and will be described in this Privacy Policy before they are activated.
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
SERVNORA does not sell personal information. When SERVNORA acts as a service provider for a business customer, the business customer is primarily responsible for responding to consumer privacy requests. SERVNORA assists as required by contract and applicable law.
SERVNORA is designed for use primarily in the United States and Canada. Where applicable, SERVNORA aims to support compliance with:
This Privacy Policy is not intended to constitute full compliance with every applicable privacy law. SERVNORA implements technical and organizational measures appropriate to its role as a data processor/service provider.
SERVNORA is hosted on cloud infrastructure located in the United States. When data is transferred from the EU/EEA or UK, SERVNORA relies on appropriate safeguards as required by applicable law.
SERVNORA uses appropriate safeguards for international data transfers as required by applicable law, including contractual protections with subprocessors.
SERVNORA is intended for business and professional users. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it promptly.
To submit a privacy request or ask questions about this Privacy Policy, contact us at:
Privacy Contact: privacy@servnora.com
If you are an individual whose data is processed by SERVNORA on behalf of a business customer, please contact the business customer directly. SERVNORA will assist the business customer as required by applicable law and contractual obligations.
In the event of a security incident involving personal information, SERVNORA will notify affected parties as required by applicable law and contractual obligations. For B2B customers, the Data Processing Addendum establishes specific notification procedures.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service with reasonable advance notice. The “Last Updated” date at the top of this page indicates when this policy was last revised.
Legal Contact: legal@servnora.com
Privacy Contact: privacy@servnora.com
This Privacy Policy is not a substitute for legal advice. Consult qualified legal counsel before relying on this policy for compliance decisions.