Effective Date: September 2, 2026 · Version 1.0
By creating an account, accessing, or using the SERVNORA service (the “Service”), you agree to be bound by these Terms of Service (the “Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree to these Terms, do not create an account or use the Service.
These Terms govern your use of the SERVNORA services. SERVNORA is referred to in these Terms as “SERVNORA,” “we,” “us,” or “our.”
The legal contracting entity providing the Services will be identified in the applicable order form, subscription record, or other commercial agreement. For questions about these Terms, contact us at legal@servnora.com.
The Service is intended for businesses and professional organizations. By using the Service, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
You are responsible for:
SERVNORA is not liable for any loss or damage arising from your failure to maintain the security of your account.
SERVNORA is a customer experience intelligence platform that provides functionality including but not limited to:
SERVNORA reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
You retain ownership of all data you submit to SERVNORA, including customer names, phone numbers, email addresses, service addresses, job information, technician information, feedback, and communication records (“Customer Data”).
You are responsible for ensuring that you have all necessary rights, permissions, consents, and lawful basis to provide Customer Data to SERVNORA and to instruct SERVNORA to process that data in accordance with these Terms and applicable law.
SERVNORA processes Customer Data solely to provide the Service and as otherwise described in these Terms and our Privacy Policy.
If you use SERVNORA’s SMS functionality, you agree to comply with all applicable federal, state, and provincial laws, telecommunications regulations, carrier requirements, and anti-spam laws. You must obtain legally required consent from recipients before SERVNORA sends any messages on your behalf.
You represent and warrant that:
SERVNORA does not guarantee SMS delivery, carrier acceptance, or response rates. SMS delivery may be affected by carrier filtering, network conditions, recipient settings, invalid numbers, and regulatory restrictions.
SERVNORA may suspend or restrict SMS functionality where necessary to protect recipients, carriers, or the broader messaging ecosystem.
For complete SMS terms, see our SMS Messaging Terms.
SERVNORA collects honest customer feedback and provides tools to make it easier for customers to share their experience publicly. SERVNORA does not suppress, block, or hide negative reviews. SERVNORA does not fabricate, purchase, or guarantee reviews.
You must not use SERVNORA to:
When SERVNORA provides a Google review invitation, it is a neutral invitation for the customer to share their honest experience. SERVNORA does not control Google’s review platform and does not guarantee that a customer will leave a review or that any particular rating will be given.
When a customer reports an unsatisfactory experience, SERVNORA may identify the feedback and create a recovery opportunity for your team. The purpose of this feature is early detection, customer follow-up, and issue resolution — not review suppression.
The Service is offered under subscription plans as described on our pricing page. Fees are charged in advance on a recurring basis according to your selected plan.
You agree to:
SERVNORA reserves the right to change pricing with 30 days’ advance notice. Price changes will take effect at the start of your next billing cycle after notice.
Failed payments may result in suspension of your account after a reasonable grace period.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle. You will retain access to the Service until the end of your paid period.
Refund requests are evaluated on a case-by-case basis. SERVNORA does not guarantee refunds for partial billing periods unless required by applicable law.
SERVNORA owns or licenses all rights in the Service, including its software, branding, user interface, documentation, and underlying technology. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription period.
You retain all rights in your Customer Data. You grant SERVNORA a limited license to process your Customer Data solely to provide the Service.
Each party agrees to maintain the confidentiality of non-public information received from the other party, including business data, customer data, credentials, pricing, and proprietary product information. Confidential information does not include information that is publicly available, was already known, is independently developed, is lawfully received from another source, or must be disclosed by law.
SERVNORA maintains administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is completely secure, and SERVNORA cannot guarantee absolute security.
SERVNORA strives to maintain high availability but does not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, outages, third-party provider issues, network problems, security incidents, or circumstances beyond SERVNORA’s reasonable control.
SERVNORA may integrate with or depend on third-party services, including cloud hosting providers, SMS providers, email providers, payment processors, and analytics services. These third-party services are subject to their own terms and privacy policies. SERVNORA is not responsible for the availability, accuracy, or practices of third-party services.
You must not use SERVNORA to:
SERVNORA may suspend or terminate your access to the Service if you breach these Terms, engage in prohibited use, fail to pay fees, or if suspension is necessary to protect SERVNORA, other customers, recipients, or carriers.
Upon termination, your right to use the Service ceases. SERVNORA will make your Customer Data available for export for a reasonable period after termination, after which data may be deleted in accordance with our Privacy Policy. Residual copies may remain in backups for a limited time for security and disaster recovery purposes.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVNORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
SERVNORA’s total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim, to the maximum extent permitted by applicable law.
You agree to indemnify and hold harmless SERVNORA and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, your violation of applicable law, your Customer Data, or your SMS messaging practices.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. SERVNORA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Any governing-law and jurisdiction provisions applicable to a customer's subscription will be specified in the applicable agreement or order form. To the extent not otherwise specified, these Terms shall be interpreted in accordance with the laws of the jurisdiction in which SERVNORA provides the Services, without regard to conflict-of-law principles.
The parties agree to attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation before resorting to litigation. If the parties cannot resolve a dispute through negotiation within thirty (30) days, either party may pursue remedies in the courts of competent jurisdiction as specified in the applicable agreement or order form.
SERVNORA may update these Terms from time to time. Material changes will be communicated via email or through the Service with reasonable advance notice. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.
These Terms constitute the entire agreement between you and SERVNORA regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. SERVNORA’s failure to enforce any right or provision does not constitute a waiver of that right or provision.
For questions about these Terms, contact us at legal@servnora.com.
These Terms are not a substitute for legal advice. Consult qualified legal counsel before relying on these Terms for business or legal decisions.